Legal

Terms & Conditions

Last updated: 4 October, 2026

These Terms & Conditions (“Terms”) are an agreement between you and TripEleven (“TripEleven,” “we,” “us,” or “our”). They govern your use of the TripEleven platform, including our website at tripeleven.com, the dashboard at app.tripeleven.com, and any websites you publish through us (together, the “Platform”).

By creating an account or using the Platform, you agree to these Terms and to our Privacy and Cookie Policy. If you do not agree, do not use the Platform.

1. Key terms

• Customer or you: the tour, trekking or travel business (or individual) that holds a TripEleven account.
• Visitors: people who view your published website, submit inquiries or make bookings through it.
• Customer Content: everything you add to the Platform, including trips, itineraries, prices, photos, blog posts, branding, domain settings and inquiry replies.
• Plan: the subscription tier you choose (Launch, Business or Enterprise), as described on our pricing page.

2. What TripEleven provides

TripEleven is a technology platform that lets travel businesses build a trip catalog, publish a branded website, collect inquiries and bookings, connect supported payment processors, and manage their content. The current limits (for example, number of trips and blog posts, media storage, staff seats, API access and branding options) are listed on the pricing page.

TripEleven provides the technology used to facilitate your website, inquiries and bookings. TripEleven does not provide, operate, supervise, or fulfill the travel services advertised or sold through your website.

3. Accounts

You must be at least 18 years old and able to enter a binding contract. If you sign up for a business, you confirm you have authority to bind it.

You must give accurate, complete and current information, and keep it up to date.

You are responsible for keeping your login details secure and for all activity under your account, including activity by staff members you invite.

Notify us promptly at hello@tripeleven.com if you suspect unauthorized access.

Staff seats are for the people you authorize. Do not share one login between several people.

4. Free trial

New accounts are eligible for a 7-day free trial. No credit card or payment method is required to start the trial, and you will not be charged at any point during or at the end of it.

When the 7-day trial ends, you will need to subscribe to a paid Plan to continue using the platform. Until you subscribe, access to the platform will be blocked by a paywall. Your account, website, and Customer Content will be safely retained, and you can regain full access at any time by subscribing to a paid Plan.

To ensure fair access, free trials may be limited to one per person or business.

5. Your content

Ownership. You keep ownership of your Customer Content. We do not claim any rights in it beyond those below.

We may use aggregated and anonymized data about Platform usage to operate, maintain, analyze, and improve our services, provided that such data does not identify you or your Visitors.

License to us. You give us a limited, non-exclusive, worldwide license to host, store, process, display, resize, or convert (for example, to WebP), back up and deliver your Customer Content as needed to run the Platform and your published website. We do not use your Customer Content for our own marketing or sell it to third parties.

Your responsibility. You confirm that you own or have the rights to everything you upload, including photos, text and trademarks, and that your content is accurate, lawful and not misleading.

Backups and exports. You are responsible for keeping your own copies of important content.

6. Published websites and your Visitors

When you publish a website, you are the operator of that website. You are responsible for:

• The accuracy of everything you publish, including prices, inclusions, exclusions, itineraries, availability, permits, visa and entry requirements, altitude and fitness information, and safety information.
• Complying with the laws that apply to your business and Visitors, including consumer protection, advertising, tourism licensing, data protection and intellectual property laws.
• Publishing your own terms of sale, cancellation and refund policy, and privacy notice for your Visitors.
• Responding to Visitor inquiries, bookings and complaints.

Your relationship with Visitors. Any booking, contract, or payment between you and a Visitor is solely between you and that Visitor. TripEleven does not organize, supervise, or guarantee any trip, and is not responsible for the quality, safety, delivery, cancellation, or outcome of any travel service you sell. Adventure travel, such as trekking and mountain activities, carries inherent risks, and managing those risks and informing travelers is your responsibility.

Visitor data. For personal data you collect from Visitors (such as inquiry details, phone numbers and WhatsApp contacts), you decide why and how it is used, and we process it on your behalf to provide the platform. You must have a lawful basis and any required notices or consents to collect it.

TripEleven branding. Websites on the Launch Plan display a “Powered by TripEleven” credit linking to tripeleven.com. It can be removed on Business and Enterprise Plans, and you may not remove it on a plan that does not include that option.

Custom domains. If you connect a custom domain, you confirm you own or control it and are responsible for renewing it and keeping your DNS settings correct.

7. Payments received from Visitors

If you use the bookings and payments features, you connect your own Stripe account (or another supported processor) to receive funds directly.

You are responsible for the sale of your travel services and for all refunds, chargebacks, customer disputes, taxes, and compliance with the applicable payment processor’s terms.

TripEleven does not hold, transfer or guarantee your Visitors’ funds, and is not responsible for processor outages, holds or account closures.

You are responsible for keeping your Stripe keys and credentials safe. Revoke any key you believe is compromised.

8. Third-party services and AI features

The Platform works with third-party services such as Stripe, WhatsApp, email providers, live chat and AI providers. They have their own terms and privacy practices, and we are not responsible for them.

AI itinerary generation. Where available, AI-generated content is provided as a drafting tool only and does not constitute professional travel, safety, legal, geographical, or regulatory advice. You are solely responsible for reviewing and verifying AI-generated content before publishing or relying on it.

9. Plans, billing, and taxes

Paid Plans are billed in advance, monthly or annually, as selected at checkout. Annual billing is currently available on the Launch and Business Plans.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your dashboard, and cancellation takes effect at the end of the current paid period.

All TripEleven prices are displayed in USD ($) and include applicable taxes charged by TripEleven. No additional TripEleven taxes will be added at checkout.

Plan limits. If you exceed your Plan’s limits (for example trips, blog posts, storage or seats), we may ask you to upgrade or remove content before you can add more.

Price changes. We may change prices or Plan features with at least 30 days’ notice. The change applies from your next renewal after that notice period.

Late or failed payments. If a payment fails, we may retry it and notify you. If it remains unpaid after 7 days, we may suspend your account or unpublish your website until payment is made.

Enterprise Plans may have custom pricing and terms agreed in writing, which take priority over conflicting parts of these Terms.

10. Refunds

Fees are non-refundable once a billing period has started, except where required by law or where we agree otherwise in writing. If you believe you were charged in error, contact hello@tripeleven.com within 10 days of the charge, and we will review it in good faith.

If you cancel an annual subscription, your plan will remain active until the end of the current annual billing period, unless applicable law requires otherwise. We do not provide prorated refunds for unused time unless we agree otherwise in writing.

11. Acceptable use

You agree not to:

• Use the Platform for anything unlawful, fraudulent, deceptive or misleading, including fake trips, fake reviews or sale of travel services you are not authorized to provide.
• Upload malware or content that is harmful, abusive, defamatory, discriminatory, or infringes someone else’s rights.
• Send spam or unsolicited bulk messages through the Platform.
• Try to access other accounts, systems or data without permission, or probe, test or bypass our security.
• Overload or disrupt the Platform.
• Resell, sublicense or redistribute the Platform or white-label it to others without our written permission (except as an Enterprise Plan allows).
• Scrape, crawl or extract data from the Platform by automated means, other than through any API we provide to you.
• Use API access for anything other than your own account and in line with any documented rate limits.

We may remove content or suspend access if we reasonably believe these rules have been broken.

12. Intellectual property

The Platform, including its software, design, templates, documentation and the TripEleven name, logo and branding, belongs to TripEleven and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform during your subscription, as these Terms allow. Templates and tools remain ours even when you customize them with your own content. No trademark rights are granted.

If you believe content on a TripEleven-hosted website infringes your rights, send details to hello@tripeleven.com and we will review it promptly. We may remove content and may close the accounts of repeat infringers.

13. Privacy and data protection

Our Privacy and Cookie Policy explains how we handle personal data. Where we process Visitor data for you, we will use it only to provide the Platform, apply appropriate security measures, and use service providers (such as hosting and payment partners) only as necessary to deliver the service. You are responsible for your own compliance as the operator of your website.

14. Service availability, support and changes

We aim for high availability but do not guarantee uninterrupted or error-free service. We may carry out maintenance, with advance notice where reasonably possible, and may improve, change or remove features. If we remove a feature that is a core part of your paid Plan, we will give reasonable notice. Support is provided by email and, for Plans that include priority support, with priority handling. We do not promise specific response times unless stated in your Plan.

15. Disclaimers

The Platform is provided “as is” and “as available.” To the maximum extent permitted by law, we do not give any warranties, express or implied, including about merchantability, fitness for a particular purpose, non-infringement, or that the Platform will meet your business needs, produce any booking volume, revenue or search ranking, or be free of errors or interruptions.

16. Limitation of liability

To the maximum extent permitted by law:

• TripEleven is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, bookings, data or business opportunities, even if we were told they were possible.
• Our total liability for all claims relating to the Platform is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.
• We are not liable for downtime, data loss or failures caused by events beyond our reasonable control, or by third-party services.
• We are not liable for any claim, loss, injury or dispute between you and a Visitor or traveler, or arising from a trip you sell.

Nothing in these Terms limits liability that cannot be limited by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless TripEleven, its owners, employees, affiliates, and partners from claims, damages, losses, liabilities, and reasonable legal expenses arising out of or related to:

• your Customer Content or any content you publish through TripEleven;
• the travel services, tours, or other services you offer or sell;
• your violation of these Terms or any applicable law; or
• any dispute, claim, or action between you and a Visitor or customer.

This does not apply to claims or losses caused by TripEleven’s own negligence, willful misconduct, or breach of these Terms.

18. Suspension and termination

By you. You can cancel at any time from your dashboard. You remain responsible for fees already due.

By us. We may suspend or end your access immediately if you seriously or repeatedly breach these Terms, fail to pay, use the Platform in a way that creates legal or security risk, or if we are required to by law. Where reasonable, we will give notice and a chance to fix the issue first.

After termination. Your website will be unpublished and your access ends. You may export your available Customer Content for 7 days after termination. After that, we will delete your data as described in our Privacy and Cookie Policy (generally within 30 days of account deletion), except for records we are legally required to keep. Sections that by their nature should continue (including 5, 12, 15, 16, 17 and 20) survive termination.

19. Changes to these Terms

We may update these Terms from time to time. For material changes, we will notify you through the Platform or by email at least 30 days before they take effect, unless the change is required sooner by law, security concerns, or circumstances beyond our reasonable control.

If you keep using the Platform after the effective date, you accept the updated Terms. If you do not agree, you must stop using the Platform and cancel your account.

20. General

Governing law and disputes. These Terms are governed by and interpreted in accordance with the laws of Nepal. Any disputes arising out of or relating to these Terms or your use of TripEleven shall be subject to the jurisdiction of the courts of Pokhara, Nepal, unless applicable law requires otherwise. Before initiating formal legal proceedings, we encourage you to contact us first so that we can try to resolve the dispute informally and in good faith.

Entire agreement. These Terms, the Privacy and Cookie Policy and any written Enterprise agreement make up the entire agreement between us.

Severability. If any part is found unenforceable, the rest remains in effect.

No waiver. If we do not enforce a right, that does not mean we give it up.

Assignment. You may not transfer your account or these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of our business.

Notices. We may send notices to your account email or through the dashboard.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

21. Contact

Questions about these Terms? Email us at hello@tripeleven.com.

TripEleven
hello@tripeleven.com